FLOW Counseling & Guidance, PLLC Website Privacy Policy

Effective May 14, 2025

This Website Privacy Policy explains how we collect, use, and protect information obtained through this website. 

FLOW Counseling and Guidance, PLLC (“we,” “us,” or “our”) is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or interact with us online. 

This policy applies only to information collected through this website and does not apply to information collected offline or through clinical services, which are governed by our separate NOTICE OF PRIVACY PRACTICES  in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

By using this website, you agree to the terms of this privacy policy. 

Information You Provide

We may collect the following types of information when you visit or interact with our website:

• Personal Information (e.g., name, email address, phone number) that you voluntarily submit through contact forms. 
• Non-Personal Information, such as IP address, Browser type, Pages visited, date and time of visit, and Referral source. This data may be collected automatically through cookies or analytics tools (e.g., Google Analytics).

By submitting personal or health‑related information through this website, you consent to our collection and use of that information to respond to your inquiry, consistent with applicable Illinois and federal privacy laws. 

We use the information collected via this website to: Respond to inquiries or contact requests, improve website functionality and user experience, monitor and analyze website traffic, and ensure website security and prevent misuse. We do not sell, rent, or share your personal information with third parties for marketing purposes. 

Cookies 

Most web browsers allow you to manage cookies through their browser settings. You can control or turn off cookies by adjusting your browser settings. 

Data Protection

We implement industry-standard technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.  

Please do not submit sensitive health or personal information through contact forms or email. For clinical matters, use secure, HIPAA-compliant communication channels provided by our practice. 

Third-Party Services

We may use third-party service providers for: Website analytics (e.g., Google Analytics), Website hosting, and Contact form processing. These providers may collect data as described in their own privacy policies. We recommend reviewing their privacy policies if you have concerns. 

These third‑party services may process non‑identifiable usage data on our behalf under confidentiality agreements and are not authorized to use this data for their own marketing purposes. 

Your Rights (Illinois and U.S. Residents)

If you are a resident of Illinois or the United States, you have the right to request what personal data we hold about you, request correction or deletion of your data, and opt out of certain communications.  

Children’s Privacy

This website is not intended for use by children under the age of 13. We do not knowingly collect personal information from individuals under the age of 13.

Changes to This Policy

We may update this Website Privacy Policy from time to time. Any changes will be posted on this page, accompanied by a new effective date. 

Contact Us

If you have any questions about this privacy policy, please contact jnikols@flowcounseling.net. 

Illinois Health Privacy Rights
For more information about Illinois health privacy protections, visit the Illinois Department of Public Health Privacy Policy or the  ACLU of Illinois Health Data Privacy Act resource.