FLOW Counseling & Guidance, PLLC Website Privacy Policy

This Website Privacy Policy explains how we collect, use, and protect information obtained through this website. 

This policy applies only to information collected through this website and does not apply to information collected offline or through clinical services, which are governed by our separate NOTICE OF PRIVACY PRACTICES  in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

By using this website, you agree to the terms of this privacy policy. 

Information You Provide

We may collect the following types of information when you visit or interact with our website:

• Personal Information (e.g., name, email address, phone number) that you voluntarily submit through contact forms. 
• Non-Personal Information, such as IP address, Browser type, Pages visited, date and time of visit, and Referral source. This data may be collected automatically through cookies or analytics tools (e.g., Google Analytics).

We use the information collected via this website to: Respond to inquiries or contact requests, improve website functionality and user experience, monitor and analyze website traffic, and ensure website security and prevent misuse. We do not sell, rent, or share your personal information with third parties for marketing purposes. 

Cookies 

Most web browsers allow you to manage cookies through their browser settings. You can control or turn off cookies by adjusting your browser settings. 

Data Protection

We implement industry-standard technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.  

Please do not submit sensitive health or personal information through contact forms or email. For clinical matters, use secure, HIPAA-compliant communication channels provided by our practice. 

Third-Party Services

We may use third-party service providers for: Website analytics (e.g., Google Analytics), Website hosting, and Contact form processing. These providers may collect data as described in their own privacy policies. We recommend reviewing their privacy policies if you have concerns. 

Your Rights (Illinois and U.S. Residents)

If you are a resident of Illinois or the United States, you have the right to request what personal data we hold about you, request correction or deletion of your data, and opt out of certain communications.  

Children’s Privacy

This website is not intended for use by children under the age of 13. We do not knowingly collect personal information from individuals under the age of 13.

Changes to This Policy

We may update this Website Privacy Policy from time to time. Any changes will be posted on this page, accompanied by a new effective date. 

Contact Us

If you have any questions about this privacy policy, please contact jnikols@flowcounseling.net. 

Last updated: May 14, 2025